If vacuuming isn’t sufficient, rinse the filter under running water. Use a soft brush if needed, but avoid harsh detergents. The most important rule is to let the filter dry completely in the shade before reinstalling it.

Absolutely not. The high pressure will bend the delicate aluminium fins on the condenser coil, severely impairing its ability to release heat and potentially causing permanent damage.

This often indicates a blocked condensate drainpipe, which is a common issue. While you can sometimes clear a minor blockage by suction or blowing, a persistent leak requires a professional to perform a chemical wash or use a high-pressure jet to clear the pipe completely.

We advise caution. Many of these sprays are acidic or corrosive and can damage the coils if misused or left on for too long. For coil cleaning, it is generally safer to rely on the neutral-pH chemicals and expertise of a professional during a scheduled service.

The first and easiest thing to check is the air filter. A clogged filter is a leading cause of poor cooling performance. If the filter is clean, the issue could be low refrigerant, a faulty compressor, or an electrical problem, all of which require a professional diagnosis.

A chemical wash involves cleaning the indoor unit’s components without a full disassembly. A chemical overhaul is a more intensive process where the entire indoor unit is taken apart, and each component is cleaned individually. This is typically reserved for units that are extremely dirty or have not been serviced for many years.

No. Handling refrigerant requires a license from the National Environment Agency (NEA) in Singapore. It is illegal and highly dangerous for an unlicensed individual to attempt this, as improper handling can cause injury and environmental harm.

A musty odour is usually caused by mould, mildew, or bacteria growing on the evaporator coils or in the damp drainage tray. Cleaning the filter may help, but a professional chemical wash is often needed to eliminate the smell at its source.

A basic professional service typically takes 45 to 60 minutes per unit. A chemical wash may take 1.5 to 2 hours, depending on the level of soiling.

While the DIY spirit is admirable, installing an air conditioner yourself is highly dangerous and illegal in Singapore. It’s not like assembling furniture; it involves high-risk work that can lead to severe consequences. The main dangers include:

• risk of electrocution and fire
• refrigerant leaks and gas poisoning
• water leaks and structural damage
• voided manufacturer warranty
• poor performance and higher costs

For your safety and peace of mind, always hire a professional. Our technicians at Silverback Aircon are fully licensed, insured, and trained to ensure your installation is safe, efficient, and compliant with all Singapore regulations.

The Climate Voucher is a great initiative to help Singaporean households improve energy efficiency. You can use it to offset the cost of installing a new, energy-efficient aircon system. Here’s a simple guide on how to use it with Silverback Aircon:

1. Check Your Eligibility and Voucher Balance: Ensure your household is eligible and check your voucher balance at the official NEA Climate Voucher portal.
2. Select a 3-Tick or More Aircon System: Your new aircon must have a minimum of 3 ticks under the NEA Mandatory Energy Labelling Scheme (MELS). Our team at Silverback Aircon can recommend the best high-efficiency models that maximise your voucher’s value.
3. Get a Quote from Silverback Aircon: Contact us for a detailed quotation for your new aircon installation. We will clearly indicate the portion of the cost that can be covered by your Climate Voucher.
4. We Handle the Redemption: Once you approve the quote, you don’t need to navigate the complex paperwork yourself. As an authorised retailer, Silverback Aircon will directly claim the voucher amount on your behalf. You simply pay the remaining balance, making the process completely hassle-free for you.